There are currently two ways to recover a lost password.

If you still have a valid certificate enabled for login. Use this to login to your account.

  • navigate to My Account - Change Password
  • add a new password

If you do not have access to your account anymore send an email support (at) The request should hold the following data:

  • default email address of your account
  • your preferred name as given in your account
  • if available a serial number of a certificate you isssued from your account

If possible sign your email with one of your certificates.

If you choose to use the password recovery via email we ask for a small donation of 10 EUR to WPIA.